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information

is used, who we may share that information with and how we keep it secure. This notice does not

provide exhaustive detail. However, we are happy to provide any additional information or explanation

needed. Any requests for this should be sent to info@deborahgingellnutrition.co.uk. We keep our Privacy

Notice under regular review.

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What we do

Deborah Gingell Nutrition: provides nutritional therapy services to clients to improve their health

through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical

and mental health and chronic health conditions. Through nutritional therapy consultations, dietary and

lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues

which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements)

and lifestyle advice. We also provide group coaching and workshops.

How we obtain your personal data

Information provided by you

You provide us with personal data in the following ways:

By completing a nutritional therapy questionnaire

By signing a terms of engagement form

During a nutritional therapy consultation

Through email, over the telephone or by post

By taking credit card and online payment

By downloading a free resource, such as an e book.

 

This may include the following information:

Basic details such as name, address, email address, phone number, other contact details and next of kin

Details of contact we have had with you such as referrals and appointment requests

Health information including your previous medical history, dietary, lifestyle, supplement and medicine details,

biochemical test results, clinic notes and health improvement plans

GP contact information

Bank details

We use this information in order to provide you with direct healthcare. This means that the legal basis of

our holding your personal data is for legitimate interest.

Following completion of your healthcare we retain your personal data for the period defined by our professional

association. This enables us to process any complaint you may make. In this case the legal basis of

our holding your personal data is for contract administration.

 

Information we get from other sources

We may obtain sensitive medical information in the form of test results from biochemical testing companies.

We use this information in order to provide you with direct healthcare. This means that the legal basis

of our holding your personal data is for legitimate interest.

We may obtain sensitive information from other healthcare providers. The provision of this information is

subject to you giving us your express consent. If we do not receive this consent from you, we will not be

able to coordinate your healthcare with that provided by other providers which means the healthcare provided

by us may be less effective.

 

How we use your personal data

We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller

and processor regarding the processing of your data from third parties such as testing companies and

other healthcare providers. We act as a data controller and processor regarding the processing of credit card

and online payments.

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We always undertake to protect your personal data, including any health and contact details, in a manner

which is consistent with our duty of professional confidence and the requirements of the General Data Protection

Regulation (GDPR) concerning data protection. We will also take reasonable security measures to

protect your personal data storage.

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We may use your personal data where there is an overriding public interest in using the information e.g., in

order to safeguard an individual, or to prevent a serious crime. Also, where there is a legal requirement such

as a formal court order. We may use your data for marketing purposes such as newsletters, but this would be

subject to you giving us your express consent.

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Do you share my information with other organisations?

We will keep information about you confidential. We will only disclose your information with other third

parties with your express consent except for the following categories of third parties:

Any contractors and advisors that provide a service to us or act as our agents on the understanding that they

keep the information confidential

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Anyone to whom we may transfer our rights and duties under any agreement we have with you

Any legal or crime prevention agencies and/or to satisfy any regulatory request

We may share your information with supplement companies and biochemical testing companies as part of

providing you with direct healthcare.

 

We will not include any sensitive information

We will seek your express consent before sharing your information with your GP or other healthcare providers.

However, if we believe that your life is in danger then we may pass your information onto an appropriate

authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of

self-harm) using the legal basis of vital interests.

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We may share your case history in an anonymised form with our peers for the purpose of professional development.

This may be at clinical supervision meetings, conferences, online forums, and through publishing

in medical journals, trade magazines or online professional sites. We will seek your explicit consent before

processing your data in this way.

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What are your rights?

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with

some exceptions. You do not need to give a reason to see your data.

If you want to access your data, you must make a subject access request in writing to info@deborahgingellnutrition.

co.uk. Under special circumstances, some information may be withheld. We shall respond

within 20 working days from the point of receiving the request and all necessary information from you. Our

response will include the details of the personal data we hold on you including:

 

Sources from which we acquired the information

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The purposes of processing the information

Persons or entities with whom we are sharing the information

 

You have the right, subject to exemptions, to ask to:

Have your information deleted

Have your information corrected or updated where it is no longer accurate

 

Ask us to stop processing information about you where we are not required to do so by law or in accordance

with the NNA guidelines.

Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and

machine-readable format and have the right to transmit that data to another controller, without hindrance

from us.

 

Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal

data.

 

If you would like to invoke any of the above rights, then please write to the Data Controller info@deborahgingellnutrition.

co.uk

 

What safeguards are in place to ensure data that identifies me, is secure?

We only use information that may identify you in accordance with GDPR. This requires us to process personal

data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which means that

where identifiable information about you has been given in confidence, it should be treated as confidential

and only shared for the purpose of providing direct healthcare. We will protect your information, inform you

of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised

personnel only, protect personal and confidential information held on equipment such as laptops with

encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external

data processors that support us are legally and contractually bound to operate and prove security arrangements

are in place where data that could or does identify a person are processed.

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Deborah Gingell Nutrition is registered with the Information Commissioner’s Office (ICO) as a data controller

and collects data for a variety of purposes. A copy of the registration is available through the ICO

website (search by business name).

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How long do you hold confidential information?

 

All records held by Deborah Gingell Nutrition will be kept for the duration specified by guidance from our

professional association NNA.

Website technical details

a. Forms

 

We do use electronic forms on our website making use of an available ‘forms module’ which has several

built-in features to help ensure privacy. We also aim to use secure forms where appropriate.

In compliance with EU legislation, the following table lists the use of cookies on this web site:

Accept Cookies: this is used to store whether you have agreed to receive cookies. Persistent for one year.

Google Analytics: these cookies are used to collect information about how visitors use our site. We use the

information to compile reports and to help us improve the site. The cookies collect information in an anonymous

form, including the number of visitors to the site, where visitors have come to the site from and the

pages they visited.

 

Cookies are small. We do not make use of cookies to collect any private or personally identifiable information.

The technical platform of this website uses cookies solely to aid the proper technical functioning of

the website. The cookies used contain random strings of characters alongside minimal information about the

state and session of the website – which in no way collects or discloses any personal information about you

as a visitor.

 

Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion

with no individually identifiable information. Note also our statement on analytics software below – as

analytics software also uses cookies to function.

Most web browsers allow some control of most cookies through the browser settings. To find out more

about cookies, including how to see what cookies have been set and how to manage and delete them,

visit www.allaboutcookies.org

 

To opt out of being tracked by Google Analytics across all websites

visit http://tools.google.com/dlpage/gaoptout

 

Analytics

Like most websites, we make use of analytics software in order to help us understand the trends in popularity

of our website and of different sections. We make no use of personally identifiable information in any of

the statistical reports we use from this package. We use an analytics package called Google Analytics who

provide details of their privacy policy on the Google website.

 

Complaints

If you have a complaint regarding the use of your personal data, then please contact us by writing to the

Data Controller by email at Deborah Gingell Nutrition and we will do our best to help you.

If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information

Commissioner’s Office (ICO)

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